Frequently Asked Questions
Everything you need to know about shopping with One by Prism.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can choose between a full refund to your original payment method or an exchange for a different size.
Which payment methods do you accept?
One by Prism accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my One by Prism garments?
To maintain the longevity of our fabrics, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are also printed on the internal label of every piece.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.