Returns & Exchanges

At One by Prism, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Simply initiate your request through our portal to receive a prepaid shipping label and start your refund process.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unworn garments with original tags attached into the original shipping box or a similar protective mailer.

• 3.
  Attach Shipping Label

  Print the prepaid return shipping label provided via email and affix it clearly to the outside of your package.

• 4.
  Drop Off and Refund

  Drop off your package at any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.